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FAQ

Q: How do I return my order?

You are guaranteed them when you return your order to us within 28 days from the day you received the goods. However, you should be aware of certain limitations:
You must inform us of your order return before sending back your order. Otherwise, the process could be delayed or sometimes we could not take responsibility for your order return.
Click Here to inform of your return or email us at shop@broomsticker.co.uk
If you have used your wall sticker, then you cannot exchange or refund your sticker.
In accordance with our 'Terms & Conditions', you are able to get a refund excluding delivery charges as soon as we receive them without any damage.
No refund will be given unless items are returned completely with all original packaging and receipts, etc.
You must pay for return shipping of your goods. Goods must be returned to the following address:
Broomsticker
42 Westbourne Avenue
Ne8 4NP
Gateshead
UK
For more information, we recommend that you should read our 'Terms & Conditions'.

Q: I did not receive my order yet.

You need to check firstly whether your delivery address is correct or not because the main reason of the delivery problem is an inaccurate delivery address. We are not able to sort out any delivery problem due to incorrect address you filled out during your order.

Q: How can I pay for my order?

Our main payment gateway is PayPal System. The PayPal has over 90 million accounts worldwide and is a world leader in credit card processing and payment methods. To checkout, you can either use a PayPal account if you have already set one up, or have the choice to enter your payment details without creating an account.

Q: Can I remove wall stickers without leaving any trace on my wall?

Our wall stickers can be easily removed without leaving any trace on any surface. They have no problems with being peeled off the wall.

Q: On which surfaces can I use wall stickers?

You can apply our stickers to almost any surface. They can be applied to surfaces such as painted drywall, glass, metal, sanded wood, non-textured wallpaper, windows, tiles, doors, plaster, mirrors, tables, chairs, refrigerators.

Please allow an extra working day for deliveries over UK Bank Holidays detailed below:

New Year's Day January 1
Good Friday March 29
Easter Monday April 1
Early May Bank Holiday May 6
Spring Bank Holiday May 27
Summer Bank Holiday August 26
Christmas Day December 25
Boxing Day December 26

Q: I haven’t received an order confirmation email?

In the case of that, you would enter incorrectly your email address in the order form, otherwise the email we sent you ended up in your SPAM folder by accident. If you want to make sure your order, mail us at shop@broomsticker.co.uk or use contact form

To see the exact shipping costs for your order, add all the products you wish to purchase from your shopping cart - then select your coutry from the dropdown list. The system will then show the correct shipping amount in your local currency automatically.